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Objectives-
         Programme is designed to equip students with the requisite Skills and concepts enabling them to sucessfully manage and be an effective interface between the customer and the company.

Uniqueness-
          A) Programme with international certification from "City & Guilds" London. Recognised not only in India but internationally.
          B) Programme enhances skills required to get the compitative edgee.
Sales Concept Customer Understanding
a. Role as Sales person.
b. Steps in sales process (Prospecting to Closing).
c. Relationship Building.
d. Effective way of Communication.
e. Builds Personality & Professional etiquettes.
f. Develope Confidence to deliver.
a. Handling different types of Customer.
b. Understanding customer behaviour (buying cycle).
c. Differentiate between customer helping & customer       support (''wow" effect).
d. Develops consultative selling Approach.
Contents-
          • Role as a "Sales and Marketing Professional".
          • Customer buying cycle.
          • Understanding sales process (Selling techniques, Consultative selling, Effective closing).
          • Customer understanding and handling.
          • Effective communication skills and listening.
          • Interviewing skills.
Methodology-
          • Syndicate Presentation & Group Discussion.
          • Role Plays.
          • Training games and Videos.
          • Blended learnings through qualified instructors.
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