How to Cope with Emotional Intelligence              By-S.K sahoo

What is Emotional Intelligence? The ability to perceive accurately, appraise and express emotion; The ability to access and/or generate feelings when they facilitate thought The ability to understand emotion and emotional knowledge The ability to regulate emotions to promote emotional and intellectual growth.

Elements of Emotional Intelligence

Personal Competencies:

1.    SELF-AWARENESS
   Knowing one's internal states, preferences, resources, and intuitions.

2.   MANAGING EMOTIONS
   Managing one's internal states, impulses, and resources.

3.    MOTIVATION
        Emotional tendencies that guide or facilitate reaching goals.

Social Competencies:

4.    EMPATHY
   Awareness of others' feelings, needs, and concerns.

5.    SOCIAL SKILLS
   Adeptness at inducing desirable responses in others.

SELF-AWARENESS

High self-awareness refers to having an accurate understanding of how you behave, how other people perceive you, recognizing how you respond to others, being sensitive to your attitudes, feelings, emotions, intents and general communication style at any given moment and being able to accurately disclose this awareness to others.

SKILL INDICATORS

• Know when you are thinking negatively
• Know when your self-talk is helpful
• Know when you are becoming angry
• Know how you are interpreting events
• Know what senses you are currently using
• Know how to communicate accurately what you experience
• Know the moments your mood shifts
• Know when you are becoming defensive
• Know the impact your behavior has on others

SKILLS ASSESSMENT

• Do you recognize your feelings and emotions as they happen?
• Are you aware of how others perceive you?
• How do you act when you are defensive?
• Are you aware of how you speak to yourself?

MANAGING EMOTIONS

The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair, or irritability. The ability to be able to keep an emotional perspective.

SKILL INDICATORS

• Able to identify shifts in physiological arousal
• Be able to relax in pressure situations
• Act productively in anxiety-arousing situations
• Calm oneself quickly when angry
• Associate different physiological cues with different emotional states
• Use self-talk to affect emotional states
• Communicate feelings effectively
• Reflect on negative feelings without being distressed
• Stay calm when you are the target of anger from others

SKILLS ASSESSMENT

• Do you use anger productively?
• Can you manage your anxiety in times of change?
• Can you put yourself in a good mood?

MOTIVATION

Be able to channel emotions to achieve a goal; to postpone immediate gratification for future gratification; to be productive in low interest, low enjoyment activities; to persist in the face of frustration and generate initiative without external pressure.

SKILL INDICATORS

• Able to "gear up" at will
• Able to regroup quickly after a setback
• Able to complete long-term tasks in designated time frames
• Able to produce high energy in the context of low-enjoyment work
• Able to change and stop ineffective habits
• Able to develop new and productive patterns of behavior
• Able to follow through words with actions

SKILLS ASSESSMENT

• Are you persistent?
• Do setbacks set you back?
• Can you psyche yourself up?

EMPATHY

The ability to exchange information on a meaningful level. Adept in skills necessary for organizing groups and building teams, negotiating solutions, mediating conflict among others, building consensus, and making personal connections.

SKILL INDICATORS

• Work out conflicts
• Build consensus
• Mediate conflict between others
• Exhibit effective interpersonal communication skills
• Articulate the thoughts of a group
• Able to influence others, directly or indirectly
• Build trust
• Build support teams
• Make others feel good
• Sought out by others for advice and support

SKILLS ASSESSMENT

• Is it easy for you to resolve conflict?
• How well do you give criticism?
• Are you a good listener?
• Do you frequently praise people?

SOCIAL SKILLS

Being aware of other people's  feelings and emotions; being able to listen to their feelings; being able to help others deal with their feelings  and emotions in productive ways and assist them in increasing their awareness about their own impact on others.

SKILLS INDICATORS

• Able to accurately reflect back to others the feelings they are experiencing
• Stay calm in the presence of others' distressful emotions
• Recognize when others are distressed
• Able to help others manage their emotions
• Be perceived by others as being empathic
• Able to engage in intimate conversations with others
• Able to manage group emotions
• Detect incongruence between others' emotions and their behavior

SKILL ASSESSMENT

• Are you skillful in managing the emotions of others?
• How  do you know when your boss is angry, sad, anxious?
• Can you manage an angry group?
• Are you comfortable with your feelings?

Emotionally Intelligent Organizations

The emotionally intelligent work group or organization has a culture that exhibits:

• Organizational Self-Awareness of its internal and external needs;
• Management of Organizational Emotions through leadership, celebration and environment;
• Organizational Motivation through meaningful work and the delivery of incentives;
• Organizational Empathy by maintaining effective and meaningful relationships with consumers and employees;
• Mentoring of Organizational Social Skills through training, productive personnel selection practices, and performance appraisal.

Developing  Emotional Intelligence